Many of our customers have concerns regarding the impact of a lockdown upon themselves, their businesses and the services they provide. We have been contacted by some of our them with these concerns and at BH Doors we are adapting to their needs.
Out of hours working as not to enter building when occupied or open, such as schools
We have always carried out any service, maintenance or repairs at the most convenient time to suit our customers. Some due to their own health and safety policies only allow contractors to work on certain days or at certain times.
We will always contact our customers who have a service contract agreement with us to discuss prior to scheduling the work.
Customers too busy prior to lockdown to allow us to work, time for much needed maintenance as overdue
Due to the initial lockdown many customers services have been postponed, not carried out and since reopening have been too busy to allow us to work. There have already been situations where we have gone to repair a door which has not had it’s 2 services this year and this has caused major component failure dramatically increasing the repair cost.
To help with the situation we are contacting our customers with outstanding services, increasing our hours and the availability of all our engineers.
We have a specific schedule of works we carry out for each different door type which is detailed within our servicing.
We have used our experience, the manufacturers service specifications and legislation compliance to adopt these procedures for every customer and service contract we offer.
Some of these include inspecting all mechanical components and cleaning sensors, etc. This means that the correct amount of time and engineers’ resource is allocated to ensure your doors are safe, reliable and reducing overall costs.
Preventative maintenance servicing reduces the failure of equipment. This is backed up with the level of service our customers require as we understand that when a door fails it affects your business.
Some doors now require adaptation as new 1-way systems being put into buildings
Integration of doors into existing security systems to create a non-contact touchless environment
If manual doors are installed in your facility, people generally use their hands to push or pull the door open.
The whole point is to avoid coming into contact with places and surfaces that can possibly pass on the virus.
Parts availability from suppliers at short notice or unusual times
We also rely on our suppliers to be able to provide the products and services to our customers as the majority of our work revolves around a door being broken that we need to attend to and repair as quickly as possible.
As we are a service and repair company, we generally need parts the next day or need the ability to collect the same day for emergency repairs to keep people’s doors operational, safe and compliant. This has always been an important factor when selecting our suppliers as they need to understand our needs and the needs of our customers.
Our suppliers know the industry and what products they need to keep a continued stock of to allow us to purchase when required. Some of them have been UK distributors for more than 20 years with a continued delivery of stock 7 days a week.
They have already increased their stock levels compensate for any delays in restocking or supply due to any short-term delays at ports and being prepared with the required new import processes after Brexit.