DDA Accessible Door Repair

Common issues and problems for DDA accessible automatic doors which need repairing are:

 

  • Not responding to push pads or sensors
  • Not opening when using access control fob, tag or keypad
  • Opening or closing on its own
  • Not opening or standing open
  • Flashing a code
  • Difficult to lock
  • Did not open when carrying out a fire alarm test
  • Not closing when carrying out a fire alarm test
  • Battery back-up or UPS failed
  • Door has failed your occupier tests
Prior to us attending your site, we can provide our DBS, Health and Safety policy, insurances and risk assessment. It is important that all documents are available to reduce inconvenience and wasting time so that we can work as soon as possible when we attend site.

Always when we work, we always carry out a risk assessment and deploy our yellow men barriers to designate a safe working area for us and the general public. Where we deem that the risk is high, we would carry out any work at a more suitable time, such as when your building is closed.

Our experienced engineers have been trained on the major manufacturers equipment and are backed up with spare parts accounts to be able to repair your automatic door. This will allow a cost effective and as efficient repair as we understand that if your door fails it will cause inconvenience and potential loss of business.

FAQs

My doors keep opening and closing in the rain, can you help?
Yes of course, If it is an automatic door please check there are no rain droplets on the sensors or rain on the sensors? If yes, then clean off the water, do they work correctly now. If water can get onto the sensors then you will need to have product specific weatherhoods fitted which will eliminate this fault going forward, call us now to arrange a free site survey.

If you have checked and still not operating, then request an engineer here

Can I use BH doors if I have a service contract with another company?
Yes of course we have a fixed call out rate that includes the first hour on site, travelling time and mileage so there are no hidden costs.

It is very common within the industry to sell service contracts at a loss to gain the business but operationally the company cannot provide the level of service that you the customer requires.

An example is we always receive call outs on a Friday afternoon where the preferred contractor cannot attend until Monday, which in our opinion is not acceptable as the building needs to be operational and secured at the end of the day. We understand that service is the key to any business as all doors need to work correctly, safely and at all times for your business to operate.

This is why we cover areas where our engineers are based to allow us to provide that level of service you require, please call us.

My current contractor has told me the automatic door operator needs replacing as original is obsolete, can you help?
Yes of course, we have accounts with all of the manufacturers and distributors as we are independent, which means that we may be able to source parts which others may find impossible. We pride ourselves on repairing doors rather than selling new.

Also, within BH doors we have a lot of experience with all of the manufacturer’s equipment so the issue may just be a fault which we could rectify or replace service items on a call out or provide a quotation.

Can you fix my door on a call out?
We offer a fixed call out rate which includes the first hour on site, travel time and mileage as generally we either repair within that time or it will require additional works / spare parts to which we will provide a quotation.

Common spare parts are on our engineer’s vans specifically for DDA accessible doors, automatic doors, aluminium doors including batteries, pivots, hinges and closers.

Linacre College Oxford

Linacre College, Oxford

“Many thanks for the speed with which you despatched a polite and knowledgeable engineer.”

He has diagnosed and rectified the fault today and, consequently, our post room security was only compromised for a very short time – this is much appreciated.”

The Bushey Academy

“Thanks for coming out so promptly and for managing to resolve this.”

“Very impressed.”

“Sorry to have bothered you out of hours yesterday, I really wasn’t expecting you to reply! Thank you again for a great response.”

Taylor Wilson Solicitors

Taylor Walton Solicitors

“Thank you once again for the prompt efficient service your company has dealt with our faulty doors.”

“John and Phil have fitted the new closure this morning quickly with as little disruption as possible and Phil left the windows on the door gleaming. “

Do You Require A Service & Maintenance Contract?

- Annual Contract
- 6 Monthly Servicing
- All Labour Included
- Fixed Cost Contract
- Fully Guaranteed
- Same Day Call Out
- Minor Repairs Carried Out
- Comprehensive Checklist
- Detailed Schedule Of Works
- Competent Trained Engineers