Security Doors Service & Maintenance
What are security doors?
The purpose of a security door is to stop unwanted persons entering a building and to keep the building secure at all times. These types of doors can be constructed from Steel, Aluminium, Glass or Timber.
Generally, they are fitted with special locks such as maglocks, shearlocks and motorised bolts where multi-point locking is required. It is common for these doors to be controlled and connected to an Access Control and Alarm System.
To operate, a person may need to present a fob or card to a reader which will verify who they are, then unlock the door for them to open it manually.
It is possible for this door to be automatic as well to provide a touchless operation where the door will open and close without the need to push or pull the door.
Touchless Automatic Door
Conversion in Oxford
Access Control Security Doors
These types of doors are common now as security has become a necessity to commercial and industrial buildings. These building can be accessed 24 hours a day and be monitored at all times remotely.
Many customers are not aware that also these doors are fire escapes and for compliance require inspection and service at 6 monthly intervals, see our compliance page here.
This is why it is important that these doors operate and function correctly to ensure that there is no impact on the day to day running of the business.
Therefore, it is important that these types of doors are specified correctly with a minimum attack resistance and the needs of any user which may also require the door to be automated.
These are generally fitted at the top of a door and retrofitted onto the frame to secure the door.
They are always Fail – Safe which means that they require power to lock so if there is a power failure then the door will unlock.
Also, they can form part of an access control system which has interfaces with the alarm and fire alarm system to ensure people can escape in an emergency.
These are generally fitted in the side of the door frame to secure the latch to stop the door being pulled open.
They can be Fail – Safe which means that they require power to lock so if there is a power failure then the door will unlock.
Or they can be Fail – Secure where you can manually open the door from the inside by means of a handle. They can also form part of an access control system which interfaces with the fire alarm system to ensure people can escape in an emergency.
Why Have Your Security Door Serviced?
Example of security door problems –
- Door not closing fully
- Worn hinges or pivot
- Door binding on the floor / threshold
- Door hardware not secure
- Difficult to lock / unlock with a key
For compliance to BS9999, fire escapes should be serviced and inspected every 6 months.
This may also be a stipulation of your building insurance, your lease agreement or part of your Fire Risk Assessment for your fire exits to be maintained.
For automatic security doors for compliance to EN16005 / BS7036 2014, the minimum service and inspection is 12 months, but dependent upon the usage, manufacturers recommendation and the door type, this may be more frequent to ensure long term reliability and reduce failures in between service visits.
When carrying out a service we have a specific schedule of works which includes adjustments and minor repairs. This may be to adjust the closing speed if a door closer such as a transom, overhead or concealed type is fitted.
It is also important to test and check the operation as there are maximum forces to open these types of doors, so all engineers carry force gauges on their vans for this purpose.
We documented our findings on our Risk Assessment Checklist for each door so you have a record and documented evidence as this may form part of their fire risk assessment.
Any repairs or defects which could not be rectified at the service were provided by means of a separate quotation per door to allow you to put a plan in place for the repairs and spread the cost.
- Planned in advance at your most convenient time
- Specific schedule of works
- Risk assessment and safety checklist
- Test operation for secure locking / safe escape
- Minor repairs included
- Adjust speeds of floor spring / transom closer / overhead closer if required
- Separate quotation for defects or recommendations
- Prioritise quotations on multiple door sites
My security door is not locking, can you help?
Please check the following –
- Is the door fully closed?
- Is the emergency break glass depressed, check for yellow line?
- When you present your card / fob or type in your code on the keypad, do you get a confirmation sound or led?
- Check the position of your override key, is it in the correct position?
- Can you lock the door with a key?
If you still have a problem, then request an engineer here.
Can I use BH doors if I have a service contract with another company?
It is very common within the industry to sell service contracts at a loss to gain the business but operationally the company cannot provide the level of service that you the customer requires.
An example is we always receive call outs on a Friday afternoon where the preferred contractor cannot attend until Monday, which in our opinion is not acceptable as the building needs to be operational and secured at the end of the day.
We understand that service is the key to any business as all doors need to work correctly, safely and at all times for your business to operate.
If you require an emergency call out, then please request an engineer here or call 0808 1200911 .
My access control company looks after my doors and I don’t understand why I need to have a door company looking after my doors as well?
AT BH Doors we have a specific schedule of works we carry out for each different door type which is detailed within our quotation and the checklist document which is issued on completion of the service. We have used our experience, the manufacturers service specifications and legislation compliance to adopt these procedures for every customer and security door service contract we offer.
This means that the correct amount of time and engineers’ resource is allocated to ensure your doors are safe, reliable and reducing overall costs. Preventative maintenance servicing reducing the failure of equipment. We also back this up with the level of service you require when a door fails as this affects your business.
If you would like a free survey of your doors and equipment, then please contact us.
You are one of 3 quotations for a service contract I have received and seem to be expensive?
This means that the correct amount of time and engineers’ resource is allocated to ensure your doors are safe, reliable and reducing overall costs. Preventative maintenance servicing reducing the failure of equipment.
We also back this up with the level of service you require when a door fails as this affects your business.
It is very common within the industry to sell service contracts at a loss to gain the business but operationally the company cannot provide the level of service that you, the customer requires. Also, any quotations and further works are marked up to counteract the loss and as an example a simple battery pack replacement costs £500 instead of £200 including parts and labour and so on.
We at BH Doors would never take on a service contract that we could not provide the level of service or the work required for your doors to be to safe and reliable.
Please check out our recent works.
“I have had nothing but positive feedback.
Could you please pass onto your engineers / electricians my thanks for their work on this project.”
Mediterranean Shipping Company
“Thanks for coming out so promptly and for managing to resolve this. Very impressed.”
“Sorry to have bothered you out of hours yesterday, I really wasn’t expecting you to reply! Thank you again for a great response.”
“The guys were brilliant today, I have updated our files so from this point on you are the only company that we allow to service or repair any of the doors on site.”