Automatic Sliding Door Emergency Repair – B&M, King’s Lynn
Following our an enquiry from B&M’s headquarters, we attended an emergency call out and found that the automatic sliding door was standing open.
Always when we carry out any work, we deploy or yellow health and safety barriers to designate a safe working area. Particularly here as this door was on the main entrance and if possible, still regain access to the store.
Upon further investigation we found that the door had been struck by a mobility scooter causing the door to become out of alignment and the operator was in fault. The door was realigned and tested, then the control board was reset to allow a functional test all carried out within our 1st hour inclusive call out fee.
On completion of the repair the door system was
- cleaned including the cover
- tested in all operational modes
- demonstrated to the security team
- left in full working order
We also offer service contract agreements, which are a fixed cost per visit and is based upon the amount and type of doors within your building. We always arrange with the customer the most convenient date to reduce the disputation as generally the automatic doors are on the main entrance to a building.
We have a specific schedule of works we carry out for each different door type which is detailed within our servicing. We have used our experience, the manufacturers service specifications and legislation compliance to adopt these procedures for every customer and service contract we offer.
Some of these include inspecting all mechanical components and cleaning sensors, etc. This means that the correct amount of time and engineers’ resource is allocated to ensure your doors are safe, reliable and reducing overall costs. Preventative maintenance servicing reduces the failure of equipment. This is backed up with the level of service our customers require as we understand that when a door fails it affects your business and your customers.
For automatic doors as an example the minimum for compliance to BSEN16005 and BS7036 2014 is once per year and a risk assessment checklist document issued. The manufacturers may specify when service parts are replaced due to the number of operations, so you may need to increase the amount of service visits and replacement of parts to ensure the safe and continued operation.