Project Emergency Automatic swing door repairs at the Department of Psychiatry for University of Oxford
As part of our contract with the University of Oxford, we provide same day emergency response to faults with any automatic door on site. This particular call out was automatic swing door manufactured by Record on the main entrance of the Department of Psychiatry.
We deployed our yellow safety barriers to designate a safe working area and investigated the reported fault. It was apparent that the motor gearbox was seized with the door stuck open and it could not be moved.
This was a security issue to the building as it is linked to the access control system as only staff with access use this entrance. After talking to the building manager there was an identical automatic door internally which we could swop the motor gearbox to repair the main entrance door as a temporary measure.
The internal door was made safe and propped in the open position and we installed the motor gearbox onto the main entrance door.
The operator was recommissioned and left in a working order.
This highlights where BH Doors are different, available to provide quick solutions, quotations and understand your business needs.
These are some of the values which get overlooked when customers are looking for a Service Contract Agreement based on the price and never take into account what they really need.
Our ethos is that we care about our customers, have pride in the work we carry out and be accountable at all times. This is why we understand that anybody in a position of ensuring that a building functions correctly and works to a budget requires fixed costs, agreed call out response times, pre-planned service visits, qualified engineers and health and safety compliance.
FAQs
My door is not closing, can you help?
Also depending on the severity of your problem we may be able to offer a same day response.
If it is an automatic door please check the following –
- Is it in the correct setting, i.e. auto / 2 way?
- If you change the setting to closed, does it close?
- Is there an error code or sequence of flashing lights on the display?
- Is the power on?
- Walk to the door and do the sensors above you light up?
- Is there anything in the doorway to stop them closing?
- If you have checked and still not operating, then call us now
Can I use BH Doors without a service contract agreement?
For automatic doors as an example the minimum for compliance to BSEN16005 and BS7036 2014 is once per year and a risk assessment checklist document issued. The manufacturers may specify when service parts are replaced due to the number of operations, so you may need to increase the amount of service visits and replacement of parts to ensure the safe and continued operation.
For Fire escapes for compliance to BS9999 and your building insurance they need to be tested, serviced and inspected at least twice per year with a checklist document issued.
After installation, what after care service do you offer and why?
We have a 12 months warranty on all components and work carried out and offer Service Contract Agreements on all types of commercial doors. Also, we can provide same day response to emergency calls within Oxfordshire, Cambridgeshire, Essex, Peterborough and Suffolk, but if you are in adjoining counties, please call us.