DDA Accessible Door Service

All DDA accessible doors are important entrances, exits and thoroughfares in a building for persons that require assistance. Also, many are linked to the access control and fire alarm systems within buildings. Therefore, to ensure that they continue to function properly, regular service and maintenance is imperative.

We understand that Facilities or Building Managers need to ensure that a building functions correctly and safely which is why we have specific service contract agreements which include –

Fixed costs
Operational testing with interfaces such as fire alarm and access control
Testing of forces to open manually
Inspecting and testing back up systems such as batteries and UPS supply
Testing and inspecting activation devices such as push pads
Pre-planned service visits
Same or next day response to emergency call outs
Qualified and competent engineers
Minimised disruption during working
Health and safety compliant designating safe working area
Risk assessments and safe working practices
Documentation for records
Conditional reports of equipment for planning future budgets

Prior warning of end of life / obsolete equipment with solutions for replacement
Accountability of communication, workmanship and value for money.

We also have a specific schedule of works we carry out which is detailed within our service contract agreement. We have used our experience, the manufacturers service specifications and legislation compliance to adopt these procedures for every customer and service contract we offer.

Some of these include inspecting all mechanical components and cleaning sensors, etc. This means that the correct amount of time and engineers’ resource is allocated to ensure your doors are safe, reliable and reducing overall costs.

Preventative maintenance servicing reduces the failure of equipment. This is backed up with the level of service you require as we understand that when a door fails it affects your business.

For all DDA accessible automatic doors as an example the minimum for compliance to BSEN16005 and BS7036 2014 is once per year and a risk assessment checklist document issued.

The manufacturers may specify when service parts are replaced due to the amount of operations, so you may need to increase the amount of service visits and replacement of parts to ensure the safe and continued operation.

SPECIFICATION

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REPAIR

SERVICE

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DOCUMENTATION

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RISK ASSESSMENT

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PRICE

If you have one or multiple sites with automatic DDA accessible doors, are looking for a one-off service to a 3-year fixed contract on any manufacturer’s equipment, call us on 0808 1200911 to discuss your requirements.

FAQs

Why do you carry out 2 services per year?

We have been working on doors for over 30 years and use our experience and knowledge as generally 2 visits per year is required to ensure your equipment continues to operate correctly and safely, preventative maintenance is the key. This will reduce the probability of costly repairs and inconvenience to your business as we carry out minor repairs when we service your equipment.

For automatic doors as an example the minimum for compliance to BSEN16005 and BS7036 2014 is once per year and a risk assessment checklist document issued. The manufacturers may specify when service parts are replaced due to the amount of operations, so you may need to increase the amount of service visits and replacement of parts to ensure the safe and continued operation.

My current contractor has told me the disabled automatic door operator needs replacing as original is obsolete, can you help?

Yes of course, we have accounts with all of the manufacturers and distributors as we are independent, which means that we may be able to source parts which others may find impossible. We pride ourselves on repairing doors rather than selling new.

Also, within BH doors we have a lot of experience with all of the manufacturer’s equipment so the issue may just be a fault which we could rectify or replace service items on a call out or provide a quotation

You are one of 3 quotations for a service contract I have received and seem to be expensive?

We have a specific schedule of works we carry out for each different door type which is detailed within the quotation. We have used our experience, the manufacturers service specifications and legislation compliance to adopt these procedures for every customer and automatic door service contract we offer. This means that the correct amount of time and engineers’ resource is allocated to ensure your doors are safe, reliable and reducing overall costs. Preventative maintenance servicing reducing the failure of equipment. We also back this up with the level of service you require when an automatic door fails as this affects your customers and business.

It is very common within the industry to sell service contracts at a loss to gain the business but operationally the company cannot provide the level of service that you, the customer requires. Also, any quotations and further works are marked up to counteract the loss and as an example a simple battery pack replacement costs £500 instead of £200 including parts and labour and so on.

We at BH doors would never take on a service contract that we could not provide the level of service or the work required for your doors to be to safe and reliable.

Please look at some of our testimonials below.

Linacre College, Oxford

“Many thanks for the speed with which you despatched a polite and knowledgeable engineer.”

“He has diagnosed and rectified the fault today and, consequently, our post room security was only compromised for a very short time – this is much appreciated.”

The Bushey Academy

“Thanks for coming out so promptly and for managing to resolve this.”

“Very impressed.”

“Sorry to have bothered you out of hours yesterday, I really wasn’t expecting you to reply! Thank you again for a great response.”

Taylor Walton Solicitors

“Thank you once again for the prompt efficient service your company has dealt with our faulty doors.”

“John and Phil have fitted the new closure this morning quickly with as little disruption as possible and Phil left the windows on the door gleaming. “