Emergency Geze Automatic Swing Door Repair – Department of Biochemistry, University of Oxford
The White Horse Tennis and Leisure Club has a service contract agreement which includes 2 visits per year and we include a specific schedule of works.
This details such items as inspecting floor guides, rollers, track, adjusting drive belts and where any of these are worn or damaged a quotation will be raised for replacement.
If we have these items on our van during the service, we will offer to replace them whilst on site, reducing repeat visits and cost. As we can see here, it was noted that there was play in the doors when they were sliding as the floor guides were badly worn.
It also had a knock-on effect where the electric lock was not engaging correctly potentially causing a security issue with the building.
It is important that all automatic doors are checked, inspected and tested regularly so that your doors are operational, safe, reliable and compliant. Depending on the amount of operations / usage this will dictate the replacement of these service items.
Some manufacturers such as Dorma, Besam, Record, Gilgen and Assa Abbloy, set out in their service manuals when such items should be replaced, generally at a maximum of 2 years for floor guides.
This highlights where BH Doors are different, available to provide quick quotations and understand your business needs. These are some of the values which get overlooked when customers are looking for a Service Contract Agreement based on the price and never take into account what they really need.
Our ethos is that we care about our customers, have pride in the work we carry out and be accountable at all times.
This is why we understand that anybody in a position of ensuring that a building functions correctly and works to a budget requires fixed costs, agreed call out response times, pre-planned service visits, qualified engineers and health and safety compliance.
FAQs
My automatic door is not closing, can you help?
Yes of course, but be aware we cover Oxfordshire, Cambridgeshire, Essex and Peterborough, but if you are in adjoining counties, please call us, we may be able to help. Also depending on the severity of your problem we may be able to offer a same day response.
What should I check if my automatic door is not closing?
At your automatic door please check the following –
- Is it in the correct setting, i.e. auto / 2 way?
- If you change the setting to closed, does it close?
- Is there an error code or sequence of flashing lights on the display?
- Is the power on?
- Walk to the door and do the sensors above you light up?
- Is there anything in the doorway to stop them closing?
If you have checked and still not operating, then contact us now
Why do automatic swing door safety sensors detect plants, trees and flowers?
- Universal Detection: Sensors use active infrared, radar, or laser technology to look for changes in light reflection, radio waves, or physical presence.
- Solid Obstruction: A tree trunk, large branch, or dense foliage blocks infrared beams or reflects signals just like a human body or shopping trolley.
- Swaying Movement: Motion-activated sensors notice leaves or branches moving in the wind, treating that shifting environment as an approaching user.
- No Intelligence: A sensor acts as a basic safety trigger; it only knows something is in the way, not what it is and as a default gives a safety signal.
Can I use BH Doors without a service contract agreement?
Yes of course, but be aware that your call out / hourly rate will be higher than a contract customer. Also depending on the type of equipment, this may need to be serviced as part of compliance and health and safety legislation, ask us for a free survey and quotation.
For automatic doors as an example the minimum for compliance to BSEN16005 and BS7036 2014 is once per year and a risk assessment checklist document issued.
The manufacturers may specify when service parts are replaced due to the number of operations, so you may need to increase the amount of service visits and replacement of parts to ensure the safe and continued operation.
For Geze Slimdrive EMD operators for compliance and your building insurance they need to be tested, serviced and inspected at least twice per year with a checklist document issued.