Automatic Sliding Door Service at Thurlow Nunn Vauxhall in Lowestoft, Suffolk

Today we serviced an automatic sliding door at Thurlow Nunn Vauxhall Dealership in Lowestoft, Suffolk as part of our contract.

Our service contract agreement is a fixed cost per visit and is based upon the amount and type of doors within your building. We always arrange with the customer the most convenient date to reduce the disputation as generally the automatic doors as here they are on the main entrance to the church.

We have a specific schedule of works we carry out for each different door type which is detailed within our servicing. We have used our experience, the manufacturers service specifications and legislation compliance to adopt these procedures for every customer and service contract we offer.

Some of these include inspecting all mechanical components and cleaning sensors, etc. This means that the correct amount of time and engineers’ resource is allocated to ensure your doors are safe, reliable and reducing overall costs. Preventative maintenance servicing reduces the failure of equipment. This is backed up with the level of service our customers require as we understand that when a door fails it affects your business.

For automatic doors as an example the minimum for compliance to BSEN16005 and BS7036 2014 is once per year and a risk assessment checklist document issued. The manufacturers may specify when service parts are replaced due to the number of operations, so you may need to increase the amount of service visits and replacement of parts to ensure the safe and continued operation.

On completion a risk assessment checklist was carried out on the door for the records of the Premises Manager. The KabaDorma automatic door system was cleaned, demonstrated including a fire alarm opening test and left in working order.

We also offer same day response to emergency door faults in in our area, such as:

  • securing your building
  • a door is standing open
  • an automatic door is opening and closing on its own
  • Error codes such as ‘maintenance required’ on your automatic door display

FAQs

What are the Legal Obligations regarding automatic doors?
In many regions, maintaining automatic doors is a legal requirement, particularly under health and safety regulations. Failure to maintain doors can lead to injuries and potential legal repercussions. The Equality Act (2010) in the UK may require automatic doors for disabled access as a “reasonable adjustment”.
Can I carry out DIY Maintenance to an automatic door?
While some minor tasks like cleaning sensors or ensuring clear pathways can be done by building occupants, professional servicing is essential for safety and compliance. Some resources advise weekly checks, but more in-depth maintenance should be left to trained technicians.
What Types are there of automatic doors:
Automatic doors come in various types, including sliding, swing (hinged), folding, curved and revolving doors. The best type for a specific location depends on factors like the building’s needs, traffic flow, and accessibility requirements.
What are the common problems with automatic doors?
Automatic doors can experience issues like sensors not detecting motion, doors not closing properly, slow opening or closing speeds, or unusual noises. Troubleshooting might involve checking door alignment, power supplies, sensors, error codes and battery backups.
Servicing Frequency:
Annual servicing is generally recommended to ensure safe and efficient operation of automatic doors from EN16005 and BS7036. Some manufacturers such as DormaKaba, Record, Tormax and Geze recommend more frequent checks, especially in high-traffic areas. Also, this may involve replacing serviceable parts such as floor guides, pivots, hinges and rollers.

Automatic Sliding Door Brochure

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