Following an emergency call out to the Parish Church of St. James the Great in Southend on Sea, Essex, we returned to site to replace the DORMA ED100 motor as the gearbox had broken causing the door not to open or close correctly.

We deployed our yellow safety barriers to designate a safe working area and removed the broken operator. The new motor was installed then we noticed that the firmware was out of date so it was upgraded. The doors were programmed, tested for correct operation, cleaned and left in working order.

This highlights where BH Doors are different, available to provide quick quotations and understand your business needs. These are some of the values which get overlooked when customers are looking for a Service Contract Agreement based on the price and never take into account what they really need.

Our ethos is that we care about our customers, have pride in the work we carry out and be accountable at all times. This is why we understand that anybody in a position of ensuring that a building functions correctly and works to a budget requires fixed costs, agreed call out response times, pre-planned service visits, qualified engineers and health and safety compliance.

Common issues and problems for automatic doors which need repairing are:

• Not responding to sensors
• Opening or closing on its own
• Not opening or standing open
• Flashing a code
• Difficult to lock
• Did not open when carrying out a fire alarm test
• Door has failed your occupier tests

If you have a problem with your automatic door, we are here to help, contact us today.