Building owners and facilities managers are aware that doors are an important part of the building and need to provide access, function correctly and also be a means of escape. Many already have service contract agreements in place and are always looking for value for money but not compromising the level of service they require.

Why are BH Doors different?

From the initial enquiry we answer the phone and reply to e mails promptly and understand that you may have an issue with a door right now, communication is the starting point.

It is important to attend site when convenient and eliminate any potential disruption to you, your building and your customers, never turn up unannounced.

Our surveys are free as we cannot provide a quotation until we have –

  • visited site,
  • assessed your equipment
  • understand your procedures and requirements

From a compliance point of view automatic doors, manual doors and fire escapes should be maintained, tested and documented generally every 6 months or at least once per year.

We carry out a specific schedule of works to carry out for each different door type which is detailed within the service agreement and the correct amount of time and resources allocated to ensure your doors are safe, reliable and reducing overall costs. At BH Doors, we have used our experience, the manufacturers service specifications and legislation compliance to adopt these procedures for every customer and service contract we offer. The manufacturers may specify when service parts are replaced due to the amount of operations, so you may need to increase the amount of service visits and replacement of parts to ensure the safe and continued operation.

What will you see on site?

  • Our yellow safety barriers being deployed to designate a safe working area and letting you know we are working
  • Removing covers of operators to gain access for inspection
  • Opening panels and moving items to gain access
  • Cleaning the equipment and components
  • Checking dates on items such as battery packs
  • Testing the operation in all modes
  • Testing for compliance
  • Risk assessing the equipment taking into account it’s environment
  • Recommendations for risk elimination or reduction

We believe that preventative maintenance servicing reduces the failure of equipment. This is backed up with the level of service you require as we understand that when a door fails it affects your business.

Our ethos is that we care about our customers, have pride in the work we carry out and be accountable at all times. This is why we understand that anybody in a position of ensuring that a building functions correctly and works to a budget requires:

  • Fixed costs
  • Minor repairs included
  • Pre-planned service visits
  • Same or next day response to emergency call outs
  • Qualified and competent engineers
  • Eliminated or minimised disruption during working
  • Health and safety compliant designating safe working area
  • Risk assessments and safe working practices
  • Documentation for records
  • Conditional reports of equipment for planning future budgets
  • Prior warning of end of life / obsolete equipment with solutions for replacement
  • Accountability of communication, workmanship and value for money.


For a related article on Service Contract Agreements – Why Not Doors?

Further information see Commercial Doors Service Contract  

For the areas we cover see our Service Areas

If you would like a survey and quotation to also bring your doors under a service contract agreement then contact us here or call 0808 1200 911