DDA Accessible Door Service
All DDA accessible doors are important entrances, exits and thoroughfares in a building for persons that require assistance. Also, many are linked to the access control and fire alarm systems within buildings. Therefore, to ensure that they continue to function properly, regular service and maintenance is imperative.
We understand that Facilities or Building Managers need to ensure that a building functions correctly and safely which is why we have specific service contract agreements which include –
- Fixed costs
- Operational testing with interfaces such as fire alarm and access control
- Testing of forces to open manually
- Inspecting and testing back up systems such as batteries and UPS supply
- Testing and inspecting activation devices such as push pads
- Pre-planned service visits
- Same or next day response to emergency call outs
- Qualified and competent engineers
- Minimised disruption during working
- Health and safety compliant designating safe working area
- Risk assessments and safe working practices
- Documentation for records
- Conditional reports of equipment for planning future budgets
- Prior warning of end of life / obsolete equipment with solutions for replacement
- Accountability of communication, workmanship and value for money.
We also have a specific schedule of works we carry out which is detailed within our service contract agreement. We have used our experience, the manufacturers service specifications and legislation compliance to adopt these procedures for every customer and service contract we offer.
Some of these include inspecting all mechanical components and cleaning sensors, etc. This means that the correct amount of time and engineers’ resource is allocated to ensure your doors are safe, reliable and reducing overall costs.
Preventative maintenance servicing reduces the failure of equipment. This is backed up with the level of service you require as we understand that when a door fails it affects your business.
For all DDA accessible automatic doors as an example the minimum for compliance to BSEN16005 and BS7036 2014 is once per year and a risk assessment checklist document issued.
The manufacturers may specify when service parts are replaced due to the amount of operations, so you may need to increase the amount of service visits and replacement of parts to ensure the safe and continued operation.
SPECIFICATION
REPAIR
SERVICE
DOCUMENTATION
RISK ASSESSMENT
PRICE
If you have one or multiple sites with automatic DDA accessible doors, are looking for a one-off service to a 3-year fixed contract on any manufacturer’s equipment, call us on 0808 1200911 to discuss your requirements.
FAQs
How often should commercial doors be serviced, especially those in high-traffic areas?
Our preventative maintenance contracts ensure fixed service costs, safety risk assessments, building compliance, and an asset register to track each door’s condition. For especially busy sites, internal basic inspections (weekly/monthly) complement the bi‑annual professional service. This combined approach ensures early detection of wear or misalignment and helps avoid unplanned downtime or costly emergency repairs.
What does a typical commercial door maintenance service include?
Local qualified engineers perform tests, carry out minor repairs, evaluate alignment, functionality and safety features, and supply risk assessments and method statements. Reduced rates apply under contract, and service includes compliance with relevant regulations (e.g. EN16005, BS7036, Document M, DDA, BS9999).
Can you provide a detailed maintenance checklist for our specific type of commercial doors?
It also includes risk assessment and method statement documentation. Contract customers receive the checklist in advance, ensuring they understand required work. The checklist supports preventive maintenance and forms part of compliance records and building audits.
What are the best practices for lubricating moving parts of a commercial door?
They avoid lubricating sensor lenses or electrical parts to maintain safety compliance. Regular scheduled servicing (e.g. every six months or as per contract) includes lubrication, while internal staff are encouraged to monitor for stiffness or noise and report issues promptly.
How can regular cleaning and inspection prevent common door issues?
Documentation via asset register and risk assessments helps track recurring issues and inform preventive measures. The combination of clean components and thorough inspection prevents emergency call‑outs, extends equipment life, and ensures consistent performance across door types.
Do you offer scheduled maintenance contracts or service level agreements (SLAs)?
Customers benefit from predictable budgeting, priority scheduling, and long‑term reliability. Emergency services remain available with fixed call‑out fees. Contracts ensure consistent high‑quality service and peace of mind.
How often should safety features like sensors and emergency stops be tested?
Risk assessments include retesting safety mechanisms after any repair. Between visits, staff should report sensor or safety anomalies immediately. Following incidents or maintenance, BH Doors will re‑test upon request or during the next service.
What are the key indicators that suggest immediate professional maintenance is needed?
BH Doors & Engineering Ltd H Doors provides fast-response emergency repairs with a fixed call‑out fee, local engineers, spare parts in stock, and rapid turnaround. Customers can call for urgent assistance ahead of scheduled visits if any of these indicators emerge to avoid hazards or downtime.
How does proper maintenance contribute to the longevity and energy efficiency of commercial doors?
Documentation and asset tracking ensure maintenance is proactive. This approach supports longevity, performance consistency, and energy savings—especially crucial for automatic, aluminium, glass, and fire-rated doors operating in diverse environments across their service area.
What steps can our internal staff take to perform basic daily or weekly checks?
BH Doors & Engineering Ltd advises internal site staff to conduct basic checks between scheduled services: visually inspect doors for misalignment or damage; clear debris from tracks; test smooth operation; clean sensor lenses; verify seals; listen for unusual noises; check closing speed and full sealing; test manual overrides or emergency stops; and report irregularities promptly.
These actions help ensure optimal day‑to‑day performance and facilitate timely professional intervention during service visits or emergency repairs.
What specific cleaning products and techniques are recommended for different door materials (e.g., aluminium, glass, steel)?
BH Doors & Engineering Ltd recommends mild, non-abrasive, pH-neutral cleaners suitable for the material: diluted mild detergent and soft cloth for aluminium; glass cleaner and microfiber cloth for glass; pH-neutral cleaner for steel (no steel wool); gentle cleaners for painted surfaces.
Avoid aggressive acids or alkalis that may damage seals or finishes. These are applied during service visits or by facilities staff and maintained in a clean condition to support proper function and appearance.
How do environmental factors (e.g., temperature changes, humidity) impact door performance and maintenance needs?
Their services across regions Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Medway, Norfolk, Northamptonshire, Oxfordshire, Suffolk, Warwickshire, Wiltshire. include tailored assessments to address local conditions, material suitability, and maintenance
frequency.
High‑humidity or dust‑prone sites may warrant more frequent servicing or specialized components. Risk assessments identify environmental risks and adaptive measures to maintain safety and performance.
What are the benefits of professional inspections versus in-house checks?
Our engineers carry spare parts, certified expertise, and can remedy hidden electrical or mechanical faults. Service contracts provide asset tracking and risk assessments. Combined, in‑house vigilance and expert servicing ensure optimum performance, safety, longevity, and compliance beyond what either alone can deliver.
Do you keep a record of past services and repairs for our doors?
Contract customers benefit from documentation of each maintenance action, building compliance records, and historical performance insights. These records aid audit readiness, trend analysis, and planning for component replacement.
What preventative measures can be taken to avoid common wear and tear issues?
Safety risk assessments guide installation of edge guards, sensors, or seals tailored to environment. With prompt minor repairs and documentation, common wear issues like seal failure, misalignment, sensor damage are mitigated before escalating.
Linacre College, Oxford
“Many thanks for the speed with which you despatched a polite and knowledgeable engineer.”
“He has diagnosed and rectified the fault today and, consequently, our post room security was only compromised for a very short time – this is much appreciated.”
The Bushey Academy
“Thanks for coming out so promptly and for managing to resolve this.”
“Very impressed.”
“Sorry to have bothered you out of hours yesterday, I really wasn’t expecting you to reply! Thank you again for a great response.”
Taylor Walton Solicitors
“Thank you once again for the prompt efficient service your company has dealt with our faulty doors.”
“John and Phil have fitted the new closure this morning quickly with as little disruption as possible and Phil left the windows on the door gleaming. “
Do You Require A Service & Maintenance Contract?
- Annual Contract
- 6 Monthly Servicing
- All Labour Included
- Fixed Cost Contract
- Fully Guaranteed
- Minor Repairs Carried Out
- Comprehensive Checklist
- Detailed Schedule Of Works
- Competent Trained Engineers
